![]() I checked the log and yes, there is an error line. I updated my original post with an actual error window I just got. Some of the logs are perfectly readable by you, but some of them can only be understood with a copy of the source code. And send those log files to Backblaze support. You can open those files in WordPad (not Notepad) and make the window as wide as possible and turn off line wrap. This is in London time (UTC) so depending on where you are in the world sometimes 26.log appears and is the very latest file. There is one log file for very day of the month it runs, the above log file is named “25.log” because today is May 25. So the first step is check the logs found here:Ĭ:\ProgramData\Backblaze\bzdata\bzlogs\bztransmit\bztransmit25.log “bztransmit.exe” is the program that transmits files to the Backblaze datacenter. But I would avoid uninstall/reinstall until we understand the problem.įrom what you are describing, I’m guessing a bztransmit problem. No need to do that, installing over the top of your current installation (without uninstalling) sometimes fixes things. Let Backblaze run uninterrupted for at least 24 hours, and let us know if the issue persists.ĭisclaimer: I work at Backblaze and wrote a lot of the Windows client. Once you have done so, please try holding the Alt or Option key and click the Restore Options button in the Backblaze Panel to force an immediate rescan on your machine. ![]() When the computer is up and running, open the installer and click install now.Download the installer for your computer.UPDATE 2: Apparently, doing the following has fixed the issue. It's the same message I got a few days ago, I downloaded and reinstalled the client though the problem presented itself again today ![]() UPDATE: Out of the blue, I got this message. Tried restarting my pc several times, the problem still persistsĪt this point, I'm not sure what else I could try.The program starts scanning my hard drives and it becomes unresponsive (after more than 15 minutes, I checked Task Manager and there is no activity in any of the hard drives) Setting the program on "Only when I click backup now" and then forcing the upload by clicking on "Backup Now".Setting the program on Continuous backup, then both clicking on "Backup Now" (nothing happens) or just let the program run in the background in the hopes that it will automatically start uploading by itself (nothing happens). ![]() Uninstalling then reinstalling the program.I'm trying to back up my data, however clicking on "Backup Now" has literally no effect and upload won't start. 1809 a week ago, the program has begun acting strangely and is often unresponsive. My interpretation is that since I installed the latest Windows 10 Update nr. I have been having issues with Backblaze for a few days now.
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